Parent & Caregiver FAQs

Call My Nurse

AHK Chicago
Direct phone line to nursing staff:
312-229-0170 option 1

AHK Naperville
Direct phone line to nursing staff:
630-271-9155 option 1

AHK Peoria
Direct phone line to nursing staff:
(309) 573-0700

FAQs

What is our Nurse-to-Patient ratio?
We always keep patient safety in mind, our goal is that your child’s nurse will have two other patients, however at times; they may have one or three other patients.

Can I cook my food here?
We do not have a stove, due to fire safety. You can use the toaster oven or microwave. Most families bring dishes already prepared at home, frozen meals, canned meals, in Chicago they can also use the Ronald McDonald House (RMH) 3rd floor kitchen if we make a referral for them to the RMH and their referral is accepted.

What if my child needs something and no one is in the room?
If their nurse is in another room, another staff member such as another RN, CNA or clinical coordinator will respond to alarms and patient calls.

How long can my child stay here (both transition and respite)?
This is evaluated case by case, depending on your family’s goals. Respite is a short stay (up to two weeks per year), with Transitional care we really focus on training you on your child’s care and making sure you have all the right resources set up in your home before you leave, such as private duty nursing (up to 120 days).

Can I sleep over?
At AHK Naperville and Chicago, we do not generally have parents spend the night as most rooms are not private, and it is likely your child will have a roommate. We do ask caregivers to stay for two 24 hour stays once training is completed to carry out care independently, and at that time we arrange for private accommodations as much as possible. At AHK Peoria, please inquire about spending the night when speaking to the case manager.

Can I call overnight?
Absolutely, our nurses are available to take your call 24/7.